Returns & Exchanges

At WAU, we want you to love your glow, which is why we offer a 30-day window for returns on all skincare and beauty products. If a formula doesn't suit your skin, we are committed to making it right through a simple exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all lids are tightened to prevent leakage during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking receipt until your refund has been processed by our team.