Frequently Asked Questions
Everything you need to know about your WAU beauty journey.
Are WAU products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All WAU products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We want you to love your glow. If you are not satisfied, you can return gently used products within 30 days of purchase for a full refund, excluding shipping costs.
How do I know which products are right for my skin type?
Every product page includes a 'Skin Type Guide.' You can also take our 2-minute Skin Quiz on the homepage for a personalized WAU routine recommendation.
Do you offer subscription services?
Yes! You can subscribe to your favorite essentials and save 15% on every order. You can choose your delivery frequency and cancel or pause at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.